At Penelope Pixels, we strive to deliver your photography accessories, cameras, and lenses promptly and safely.
Order Processing
Orders are processed within 1-2 business days after payment confirmation. Since we operate on cash on delivery, your order is confirmed once it is scheduled for delivery.
Delivery Time
Delivery times may vary depending on your location but typically take 3-10 business days. We work with trusted courier partners to ensure your order arrives in good condition.
Shipping Charges
Shipping fees are calculated at checkout and are based on your delivery location. Any applicable fees will be displayed before you confirm your order.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.
Damaged or Lost Shipments
If your order is damaged during shipping or goes missing, please contact our support team immediately. We will work with you to resolve the issue promptly.
Contact Us
For any questions regarding shipping, please contact [email protected].