Penelope Pixels is committed to providing you with high-quality photography equipment. We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please read our Return and Refund Policy below.Return Request To initiate a return, you must contact us via email at [email protected]. All return requests must be made within 30 days of receiving your order. Please include your order number and a brief explanation of why you wish to return the item.Return Conditions Items must meet the following conditions to be eligible for a return: – The item must be in its original condition, unused, and in the original packaging. – All accessories, manuals, and any free gifts included must be returned with the item. – Items that are damaged or missing parts may not be eligible for a return.Return Shipping Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Penelope Pixels is not responsible for items lost in transit during the return process.Refund Process Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.Non-Returnable Items Certain items cannot be returned, including: – Gift cards – Downloadable software products – Items marked as final sale Contact Us If you have any questions about your return or refund, please reach out to us at [email protected]. We are here to help and ensure your experience with Penelope Pixels is positive. Thank you for shopping with us!
