At Penelope Pixels, we want you to be completely satisfied with your purchase. This policy explains how returns and refunds are handled for orders placed on our website.
Returns
We accept returns on products that are damaged, defective, or incorrect. To request a return, please contact our customer support within 7 days of receiving your order with your order number and a description of the issue.
Condition of Items
Items must be returned in their original packaging, unused, and in the same condition as received. Products that are damaged due to misuse or normal wear and tear are not eligible for a return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via cash on delivery arrangements for future orders or an agreed-upon solution with our support team. Please note that shipping costs are non-refundable.
Exchanges
If you wish to exchange an item for a different product, please contact our support team to check availability. Exchanges are subject to stock availability.
Contact Us
For any return or refund requests, please reach out to [email protected].